Do all these words fill you with dread? Yet you’d like to ensure your brand is noticed and your customers are getting the experience they deserve?
Content exists in a vast array of day-to-day processes across different platforms. Ensuring you’re using effective content for each and sending engaging messages is vital to succeed in your business.
I’ve worked in design studios for many years. In that time I have always produced work with the customer in mind. I’ve done this by attending focus groups and talking directly to customers to gain insight into what they actually want from the work I produce.
What do you know about your customers and how do you share it?
If you’ve never done it before, starting a business is overwhelming. There’s so much to learn and so much to do. How do you know where to start?
Start with you, your brand and your customers.
The most common question we get asked about what we do is “What’s customer experience then?” So here’s an overview of what it is and why it should matter to you.
