I’m Alex – customer experience specialist and coach.
I work with ambitious businesses to improve their marketing and processes.
I help them develop a deeper understanding of their brand and business so they gain more customers – new ones and loyal ones, focus their spend and get the amazing reviews and testimonials they deserve.
With over 20 years’ experience, I’m a coach and mentor for small business owners and entrepreneurs, and a consultant for agencies and bigger businesses.
Small business owners
For small business owners and entrepreneurs, I'm focused on helping you grow your confidence, business and brand to better serve the customers you love whilst making a profit.
Alex helped me with customer journey mapping. Her technique for mapping was relaxed and fun and she somehow managed to collate all the masses of info into a few LOADED pages afterwards - there is so much useful info in these pages. She also provided an easy to use action list summarising everything I was to follow up on. I am blown away by how concise and complete her guidance was. Thank you Alex - I thoroughly recommend your services.