Nice to meet you!

We’re customer and employee experience specialists that work with organisations, including start-ups and small to medium enterprises, that want to focus on and improve this area of their business.

Together we have over 50 years of experience working with major brands across marketing, design, branding, insight, and of course customer and employee experience. We’ve worked for and with start-ups, SMEs, and large national and global companies. We understand the issues you’re facing and with our flexible solutions we can help you solve them.

Meet the team

Alexandra Grist


I’m passionate about people! I believe we can all play our part in making each other’s lives better. We do it for our family and friends every day because we care about them. We need to do it more in business too. If we care about our employees and our customers we should make decisions that are based on what’s best for them. Treating everyone the way that we would want to be treated is a great start. Ultimately if happy employees mean happy customers, and happy customers spend more, more often, then it’s not just the right thing to do, it makes business sense!

I’ve spent my career working both client and agency-side in marketing and insight, helping businesses improve their customer and employee experience.  I’ve had the pleasure to work for and with organisations in financial services, retail, travel and tourism, leisure, local government, construction, manufacturing, engineering, print, property management, media, telecommunications, utilities and charities.

I’d love to work with you too – feel free to get in touch by email or LinkedIn!

Jon Grist


I see designing customer and employee experience as an exciting step to making your brand a living, breathing entity! It’s so much more than a logo and a tagline – or should be.

I’ve spent my working life in design studios and marketing teams, often as brand guardian, helping companies create touchpoints that are on-point, effective and truly reflect the brand and its values.

I’m looking forward to finding out more about your company and your brand. It would be great to hear from you – email me or give me a call on the number below.