Uncategorized The best and worst companies for customer service in the UK 2019 23 Aug 201923 Aug 2019 The best and worst companies for customer service in the UK 2019 Which? ask 4,000 people in the UK about the customer service they’ve received from 100 UK retailers. As…
Uncategorized Have all your touchpoints been created equal? 8 May 201929 May 2019 Have all your touchpoints been created equal? Every contact we have with a customer influences that customer’s future decision whether to buy from us again. EVERY contact. It’s not just…
Uncategorized Think like a customer 3 Apr 20193 Apr 2019 Think like a customer Are you easy to do business with? You have repeat customers that buy from you time and time again. If you’re asking them for feedback it…
Uncategorized Hurdles, obstacles and dead ends 29 Mar 20193 Apr 2019 Hurdles, obstacles and dead ends - map your customer journey to identify yours Is your business losing potential customers because something stops them on the path to making a purchase?…
Uncategorized What is customer experience? 22 Jan 20194 Apr 2019 What is customer experience? The most common question we get asked about what we do is "What's customer experience then?" So here's an overview of what it is and why…