Uncategorized Have all your touchpoints been created equal? 8 May 201929 May 2019 Have all your touchpoints been created equal? Every contact we have with a customer influences that customer’s future decision whether to buy from us again. EVERY contact. It’s not just…
Uncategorized What is customer experience? 22 Jan 20194 Apr 2019 What is customer experience? The most common question we get asked about what we do is "What's customer experience then?" So here's an overview of what it is and why…