Uncategorized The best and worst companies for customer service in the UK 2019 23 Aug 201923 Aug 2019 The best and worst companies for customer service in the UK 2019 Which? ask 4,000 people in the UK about the customer service they’ve received from 100 UK retailers. As…
Uncategorized Positioning your brand for success 30 Jul 201930 Jul 2019 Positioning your brand for success Your brand positioning affects what people associate with it and what they expect. Those associations and expectations influence your customer experience - not only what…
Uncategorized Why you need to build a strong brand 2 Jul 20192 Jul 2019 Why you need to build a strong brand Your brand is much more than a logo and a tagline.Your brand is key to defining and designing your customer and employee…
Uncategorized Customer experience – what is it and why should small business owners care? 25 Jun 201925 Jun 2019 Customer experience - what it is and why small business owners should care Customer experience is something small business owners should know about and be focusing on.Whilst bigger companies have…
Uncategorized The fundimentals of creating intelligent customer relationships 12 Jun 201912 Jun 2019 The fundimentals of creating intelligent customer relationships “It is, of course, not possible to state with any practical exactitude what the customer is. But there are several common denominators to…
Uncategorized Use empathy to improve your business 4 Jun 20194 Jun 2019 Use empathy to improve your business One of the 5 key elements of emotional intelligence, you can use empathy to improve your business.It also makes you a better person, friend,…
Uncategorized Why some customer personas don’t work 27 May 201928 Mar 2022 How to create a customer persona that works for you Customer personas should be useful and hard working documents.If you created yours and then wondered what you're supposed to do…
Uncategorized Do your customers care enough to complain? 22 May 20194 Jun 2019 Do your customers care enough to complain? If a product or service doesn't match our expectations we feel disappointed and let down. But often we don't care enough about it…
Uncategorized Have all your touchpoints been created equal? 8 May 201929 May 2019 Have all your touchpoints been created equal? Every contact we have with a customer influences that customer’s future decision whether to buy from us again. EVERY contact. It’s not just…
Uncategorized Are you keeping up with your customers’ expectations? 1 May 20192 May 2019 “The first step in exceeding your customer’s expectations is to know those expectations.” - Roy H. Williams What is expected of you? What’s expected of your products and services? Of…