Blog - Alex Grist - ExceptionalCX

Four employee engagement strategies for your business

24 Sep 201925 Sep 2019

Four essential employee engagement strategies for your business You need to implement these four key employee engagement strategies if you're serious about engaging your team. There are a lot of…

4 things to look out for when measuring your employee engagement

10 Sep 201911 Sep 2019

What to look out for when measuring your employee engagement Measuring your employee engagement is the only way to find out how engaged your employees are and how you can…

The best and worst companies for customer service in the UK 2019

23 Aug 201923 Aug 2019

The best and worst companies for customer service in the UK 2019 Which? ask 4,000 people in the UK about the customer service they’ve received from 100 UK retailers. As…

Measuring your employees’ engagement

21 Aug 201921 Aug 2019

Measuring your team's engagement There are a lot of studies out there that demonstrate a direct link between employee engagement and business performance. The higher the engagement the better the…

Employee engagement vs. employee experience – what’s the difference?

6 Aug 20196 Aug 2019

Employee engagement vs. employee experience - what's the difference? Employee engagement and employee experience are not the same! One is the means to achieve the other. Focusing on both will…

There’s a whole lot more to a brand than the logo

30 Jul 201913 Aug 2019

There’s a whole lot more design to a brand than the logo Colour, typography, templates and imagery are all part of your brand's visual identity. Paying attention to these details…

Positioning your brand for success

30 Jul 201930 Jul 2019

Positioning your brand for success Your brand positioning affects what people associate with it and what they expect. Those associations and expectations influence your customer experience - not only what…

Keep your eye on your ‘why’!

17 Jul 201917 Jul 2019

Keep your eye on your 'why' Why you do what you do is your driving force. Sometimes you can get distracted and lose your focus. Do that and it may…

Jargon buster – branding

9 Jul 20199 Jul 2019

Jargon buster - branding Your brand is more than a logo and a tagline!But when people start talking to you about the importance of branding and all the things that…

Why you need to build a strong brand

2 Jul 20192 Jul 2019

Why you need to build a strong brand Your brand is much more than a logo and a tagline.Your brand is key to defining and designing your customer and employee…