Uncategorized Why creating a customer persona is the most important thing to do for your business – and how to create the perfect one! 22 Jan 202222 Jan 2022 Why creating a customer persona is the most important thing to do for your business - and how to create the perfect one! For any business, the most important thing…
Uncategorized Everything you need to get joy & fulfilment from your business 22 Jan 202222 Jan 2022 Everything you need to get joy & fulfilment from your business Starting & running your business is a very personal experience. Creating a business that's aligned to you is the…
Uncategorized Four employee engagement strategies for your business 24 Sep 201925 Sep 2019 Four essential employee engagement strategies for your business You need to implement these four key employee engagement strategies if you're serious about engaging your team. There are a lot of…
Uncategorized 4 things to look out for when measuring your employee engagement 10 Sep 201911 Sep 2019 What to look out for when measuring your employee engagement Measuring your employee engagement is the only way to find out how engaged your employees are and how you can…
Uncategorized The best and worst companies for customer service in the UK 2019 23 Aug 201923 Aug 2019 The best and worst companies for customer service in the UK 2019 Which? ask 4,000 people in the UK about the customer service they’ve received from 100 UK retailers. As…
Uncategorized Measuring your employees’ engagement 21 Aug 201921 Aug 2019 Measuring your team's engagement There are a lot of studies out there that demonstrate a direct link between employee engagement and business performance. The higher the engagement the better the…
Uncategorized Employee engagement vs. employee experience – what’s the difference? 6 Aug 20196 Aug 2019 Employee engagement vs. employee experience - what's the difference? Employee engagement and employee experience are not the same! One is the means to achieve the other. Focusing on both will…
Uncategorized Positioning your brand for success 30 Jul 201930 Jul 2019 Positioning your brand for success Your brand positioning affects what people associate with it and what they expect. Those associations and expectations influence your customer experience - not only what…
Uncategorized Keep your eye on your ‘why’! 17 Jul 201917 Jul 2019 Keep your eye on your 'why' Why you do what you do is your driving force. Sometimes you can get distracted and lose your focus. Do that and it may…
Uncategorized Jargon buster – branding 9 Jul 20199 Jul 2019 Jargon buster - branding Your brand is more than a logo and a tagline!But when people start talking to you about the importance of branding and all the things that…