You need to implement these four key employee engagement strategies if you’re serious about engaging your team.
Measuring your employee engagement is the only way to find out how engaged your employees are and how you can improve to increase their engagement levels. But your culture may be stopping you from getting an accurate result. Here are 4 things to look out for …
Which? ask 4,000 people in the UK about the customer service they’ve received from 100 UK retailers. As ever, there are large differences between sectors – airlines, telecoms and energy providers sitting at the bottom, while car maintenance, optometrists and supermarkets are at the top.
If you’re passionate about your customer service and experience there’s a lot of interesting points in there.
There are a lot of studies out there that demonstrate a direct link between employee engagement and business performance. The higher the engagement the better the business does.
So how engaged is your team? Not sure? Here’s how you can find out.
Employee engagement and employee experience are not the same! One is the means to achieve the other. Focusing on both will benefit you, your business and your employees.
Let’s take a look at both employee engagement and employee experience, why they’re different and why you need to know about them.
Your brand positioning affects what people associate with it and what they expect. Those associations and expectations influence your customer experience – not only what you deliver, but how it’s received.
Get your brand positioning right and you make your customer experience more positive. It also helps you stand out from your competition. Here’s how you position your brand for success.
Why you do what you do is your driving force. Sometimes you can get distracted and lose your focus. Do that and it may stop you from achieving what you set out to do. Keeping your eye on your ‘why’ helps you maintain your focus and make your dream a reality.
Your brand is more than a logo and a tagline!
But when people start talking to you about the importance of branding and all the things that go with it, ever notice how much jargon they use?
Here’s a jargon buster to help you navigate the way to building a strong brand!
Your brand is much more than a logo and a tagline.
Your brand is key to defining and designing your customer and employee experience.
Are you using your brand to its full advantage?
Plans are important. You need to make plans to achieve your goals.
You can’t follow through on plans you don’t have. Neither can anyone else on your behalf.
What are you doing to achieve your goals?